http://depositfiles.com/files/x91emj4zs
Mike86:
Август 28, 2009 в 3:45 пп |
Для тех,у кого не получается настроить OpenVPN для Windows VISTA,вам сюда
http://depositfiles.com/files/x91emj4zs
OTRS User Forums • View topic - Add a Field to Tickets
Re: Add a Field to Tickets
by MichaelR » 13 Jul 2011, 09:12
We all start somewhere mate,
Core::TicketFreeText to define the fields and set the variables
Ie. TicketFreeText1 = Product
Then you need to select it in each Frontend::Agent::Ticket::Module you want.
For instance, if you want to set the FreeTextField1 when adding a note, goto: Frontend::Agent::Ticket::ViewNote
Scroll down to: Ticket::Frontend::AgentTicketNote###TicketFreeText
Find where Key=1 (for TicketFreeText1) and set Value=1 or 2 (1 = visible, 2 = visible & enforced)
That should be enough to get you into it!
Core::TicketFreeText to define the fields and set the variables
Ie. TicketFreeText1 = Product
Then you need to select it in each Frontend::Agent::Ticket::Module you want.
For instance, if you want to set the FreeTextField1 when adding a note, goto: Frontend::Agent::Ticket::ViewNote
Scroll down to: Ticket::Frontend::AgentTicketNote###TicketFreeText
Find where Key=1 (for TicketFreeText1) and set Value=1 or 2 (1 = visible, 2 = visible & enforced)
That should be enough to get you into it!
